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Please note updated processing and shipping times below due to the impact of COVID-19. The safety of our team and customers is our top priority. We’re monitoring the situation very closely and working with our fulfillment partners to ensure they’re taking all necessary safety precautions.

We are working diligently to get all orders processed and shipped as quickly as possible.

Does Magnus Canis + Co. offer free shipping?

Magnus Canis + Co. is proud to offer free standard shipping within the U.S. and free standard shipping internationally on orders of $150+.

If you would like to expedite your shipping services, you will have that option available at checkout.

Where does Magnus Canis + Co. ship?

Magnus Canis + Co. is proud to ship Worldwide!


When will my order ship?

Due to the impact of COVID-19, shipping and processing times have been delayed. Please allow 1-4 business days for your order to be processed. You’ll receive a shipment notification with a tracking number as soon as your package ships.


What are your standard shipping rates for shipping within the U.S.?

Magnus Canis + Co. offers free standard shipping on U.S. orders.

We also offer a range of expedited shipping options. Select your preferred method of shipping at check-out and the shipping rate will automatically calculate for you.


How long will shipping take within the U.S.?

Standard shipping is via UPS Ground or USPS Priority Mail and will be received within 5-10 business days. You will receive a shipping notification email that will notify you of the carrier and tracking options.

5-10 business days is the standard window for packages to arrive.  You may receive your package earlier.  Lucky dog you!

What are your standard shipping rates for international shipping?

Magnus Canis + Co. offers free standard shipping on U.S. orders and on International orders of $150+.

We also offer a range of expedited shipping options. Select your preferred method of shipping at check-out and the shipping rate will automatically calculate for you.


How long will shipping take for international orders?

Due to the current global impact of COVID-19, standard shipping times have been extended to 12-22 business days. You will receive a shipping notification email that will notify you of the carrier and tracking options.


Does Magnus Canis + Co. cover duties?

Magnus Canis + Co. does not cover taxes or duties for international shipping. The customer is responsible for any additional fees required upon delivery. More information on duty and tax requirements can be obtained by contacting your local customs office or tax agency.



What is your return policy?

We hate the idea that you'd want to return something but we are very understanding within a few guidelines.

We only accept returns on items within 14 days of receipt. Item(s) should be unworn with all MAGNUS Canis + Co. tags attached. 

To be eligible for a refund, your item(s) must be unused, unworn, unwashed and in the same condition that you received it.

Any returned item(s) that is deemed "not within tolerance" may be returned to the customer at the customer's expense. 

We recommend that you carefully try new items on indoors, just in case you need to return them. We do not offer returns or refunds on PERSONALIZED items or made to order items (bandanas, strap harness, collars, and human apparel). All sale items are final sale and non refundable.


What if I want to return an item that falls outside of the return policy?

If you wish to return something outside of our 14-day window, please contact us directly and we will try to help in any way we can. If we are able to take the item back, it will be refunded in the form of a store credit.


What if my item breaks or becomes damaged?

If your item breaks or becomes damaged due to a defect, we are happy to replace it or offer a store credit. If your item becomes damaged through normal use, we are unable to take this item back.


How do I begin the return process?

Please first send us an email to with your order # and the reason for your return.

Please pack your return item with a note of order number, name, and address, please ensure all returns are unworn, unwashed and free from pet hair to the return address on your parcel packaging



MAGNUS Canis + Co., LLC

1114 North Harper Avenue


West Hollywood, CA 90046




What is your refund policy?

Once your return is received and inspected, we will send you an email to notify you that your refund has been processed. Or you will be notified if your return has been rejected.

If your return is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7-10 business days (depending on your financial institution's policies).


Late or Missing Refunds:

If you haven’t received your refund within 10 business days of receiving your notification of refund:

1) Double check your bank account (please remember that the amount refunded won’t include your original shipping costs)

2) Contact your bank or credit card company, as it may take longer before the refund is processed by them and officially posted to your account or card.

3) If you have done these steps and still have not received your refund, please email us at:




What payment methods do you accept?

We accept most major credit cards and Google Pay. Payment is collected via Shopify Payments.


What can I do if my payment is declined?

Argh, frustrating but it happens! Here are a few things to check if your payment didn’t go through: Check that your card’s details - security code, expiration date, and billing address – match what you’ve entered into our system. If you’re still having difficulty, it’s best to check with your card issuer before trying again. If none of these apply, please contact



Can I purchase a Gift Card through your website?

YES! MAGNUS Canis + Co. offers virtual gift cards to customers. They are sold in specific increments of $25, $50, $100, $200 or $300. For information on Gift Cards, contact us at


How can I redeem my Gift Card?

After you’ve added items to your cart and proceed to checkout, enter your gift card info into the “gift card or discount code” section to apply to your order.




Vegan Leather should be respectfully treated the same as Animal Leather.  Do not use harsh cleaners or soaps as it may damage the leather and may cause irritation to your dog's skin. To clean, simply wipe down with water and a damp cloth.

Do not use harsh brushes or scrubby sponges.  Only a soft, damp cloth + water is needed to clean Our Vegan Leather.


How can I find out more information about a product?

You can learn about all of our products on their individual product pages. If you have additional questions, please contact us at


How can I determine what size to purchase?

We have size guides on each of our individual product pages. If you need any additional help, please don’t hesitate to reach out to us at


The item I want is sold out, is there anything I can do?

We try to keep our classics in stock year-round. For our more seasonal items, we cannot guarantee they will be restocked. You can however visit the product page of any sold-out item, select the size and color, and enter your email address to be notified when/if the product becomes available again.



Whew!  We hope we covered any questions you had.  If not, no worries, ask away!  

If you want to learn more about our products or have additional questions, we love hearing from our customers too.

Our customer service team is available Monday-Friday from 9am-5pm PST. Please alIow 24 hours for our team to respond to emails. If you reach out after hours or weekends, we’ll get back to you first thing the following business day.